Bilingual Customer Care Representative delivering exceptional service and building relationships with Quench's clients. Proactively manage customer requests, ensuring customer satisfaction and long - term loyalty.
About the role
- Bilingual Customer Service Department Manager leading teams to deliver exceptional customer service at Uline. Responsible for training, managing daily activities, and resolving escalated issues in Texas.
Responsibilities
- Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
- Manage the daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
Requirements
- Bachelor’s degree.
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
- 3+ years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Best-in-class, clean, modern air-conditioned facilities.
- First-class fitness center and beautifully maintained walking paths.
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