HR Operations Assistant providing administrative support to employees and managers at UK Research & Innovation. Engaging with HR processes while managing day-to-day inquiries and supporting initiatives.
Responsibilities
Provide advice to employees and managers’ on UKRI policy and processes
Review and action staff change forms and provide advice on associated policy and completion of forms where appropriate.
Act as gatekeeper for the HR inbox, ensuring queries are dealt with in a timely manner, managing day-to-day queries and escalating to the appropriate person/team if appropriate
Champion the use of HR self-service options to aid line managers and employees on generic HR policy and process queries
Handle and manage confidential data where required,
Deliver inductions for new starters and assist with any onboarding issues including issuing of day one email / checklist to new starter and line manager.
Support the occupational health referral process including contact with employees, line managers and medical practitioners.
Support casework which includes providing routine advice, and guidance and taking notes at meetings as and when required.
Support HR initiatives and internal projects, as appropriate
Look for opportunities to continuously improve in-house HR related processes, also in conjunction with UK SBS
Support activities such as Instant Award and In Year/ End Year Award schemes and Training Workshops.
Requirements
Experience in an administrative and customer focused role (S).
Competent in the use of IT (Outlook, Word, Excel) (S).
Good written communication skills evidenced by both a good cover letter and CV. Ability to construct grammatical and clear e-mails, meeting notes and draft simple reports (S).
Excellent oral communications and interpersonal skills (I).
Good attention to detail – able to produce clear accurate work (S).
Proven track record of working within a busy team and in challenging situations (I).
Proactive and customer focused with a ‘can do’ attitude. The role requires a high level of customer care (I),
Able to work flexibly within the team – willing to pitch in and support others at critical times (I).
Excellent organisational skills. The role requires you to prioritise workloads and meet deadlines as required. Well-motivated and capable at times of working under pressure (S&I).
Benefits
An outstanding defined benefit pension scheme.
30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent).
Employee discounts and offers on retail and leisure activities.
Employee assistance programme, providing confidential help and advice.
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