HR Operations Specialist delivering operational HR support and systems administration for ABBYY's global team. Supporting People policies and improving HRIS data accuracy in a hybrid role.
Responsibilities
Provide regional People Operations support for an assigned geography within the global People Shared Services team.
Ensure global People policies and workflows are applied appropriately within the region, accounting for local compliance requirements.
Respond to employee and manager inquiries through our case management system (AskABBYY), meeting all SLAs with timely, accurate, and high-quality support.
Process global HR lifecycle transactions, including onboarding, job changes, compensation adjustments, leaves, and offboarding.
Maintain employee data in our People systems of record through validation, updates, and reconciliations.
Partner cross-functionally to ensure coordinated employee lifecycle support.
Support configuration and ongoing management of HiBob (HRIS) and Greenhouse (ATS), including workflows, permissions, automations, custom fields, templates, and lifecycle processes.
Translate business requirements into technical system changes, implementing enhancements and new features as needed.
Troubleshoot system issues and partner with internal teams or vendors to resolve them.
Serve as a knowledgeable resource on system functionality, best practices, and platform capabilities.
Ensure accuracy and integrity of employee data across all People systems.
Conduct data audits and reconciliations and resolve discrepancies.
Support the creation and maintenance of scheduled and ad hoc People data reports and dashboards.
Address data integration issues between People systems and downstream systems such as payroll, IT, or Finance tools.
Create and maintain SOPs, workflows, system documentation, and user guides.
Document system configurations and data processes to ensure clarity and consistency.
Identify opportunities for process improvement, automation, and standardization across regions.
Ensure all documentation reflects current policies, systems, and operational practices.
Requirements
6+ years of experience in People Operations, HR Operations, HRIS administration, or a similar hybrid role.
Experience with HiBob (or another modern HRIS) and Greenhouse strongly preferred.
Solid understanding of HR processes and the employee lifecycle.
Experience supporting global or multi-country populations.
Strong analytical skills, including reporting or data interpretation experience.
High level of accuracy and attention to detail.
Ability to translate business needs into system or operational requirements.
Strong customer service orientation and ability to provide timely, helpful support.
Effective communication and cross-functional collaboration skills.
Benefits
Comprehensive medical, accidental, and life insurance
Weekly wellness sessions to support your physical and mental well-being
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