Internal Communications Specialist leading HR - focused messaging at Freese and Nichols. Driving employee engagement initiatives and collaborating closely with human resources and corporate communications teams.
About the role
- Senior Analyst in HR Ops Integration handling employee lifecycle administration for Zendesk. Focusing on problem-solving, process scalability, and cross-functional collaboration within HR Operations.
Responsibilities
- Turning ad hoc processes into scalable capabilities, building playbooks as you go, and embedding new capabilities across our Service Excellence team (People Service & Global Service Desk)
- Serve as the escalation path for our Service Excellence team, who is managing pre-hire, onboarding, job transition, and offboarding tasks
- Coordinate the relationship between IT, Procurement, Legal for all employee lifecycle administration, understanding the up and downstream impacts
- Lead the process and systems work stream for strategic initiatives such as M&A activity, new country set-up, new tech implementation and more
- Work cross-functionally to ensure alignment, bridge gaps, and build long-lasting solutions
- Serve as ‘chief problem solver’ for topics that arise without a specific owner across P&P and other issues that need to come to resolution with pace
- Define, track and operationalize data measurement for projects; set success metrics, data collection, run before/after impact analyses, and translate findings
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field
- 4-6 years of experience in HR operations
- Outstanding problem-solving skills and attention to detail
- Excellent communication and collaboration skills across all levels
- Ability to manage multiple projects and priorities simultaneously
- Workday experience required
- Experience working with Zendesk solutions preferred
- Experience in process improvement, data analysis, and reporting
- Proficiency in Excel/Google Sheets
Benefits
- Flexible working arrangements
- Hybrid working model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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