Help Desk Specialist providing technical support to credit union staff and members. Installing systems, troubleshooting issues, and ensuring help desk operations with a focus on service.
About the role
- Systems Support Specialist managing SQL administration and cloud migrations for Trimble's software products. Providing critical technical support and ensuring system performance.
Responsibilities
- Resolve system-related issues; monitoring and performance tuning in both self-hosted and cloud-deployed Viewpoint environments
- Provide telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance and hosted software services
- Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors
- Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites
- Assist customers with Viewpoint software client/server environment (software upgrades, migration, and transformation)
- Effectively document and develop issues/Knowledge Base Articles and provide feedback from customers for use by Development in research and resolution of defects.
Requirements
- Knowledge of Active Directory, Windows Server administration, managing users, Group Policies
- Strong knowledge of SQL Server Database Administration and relational database concepts
- Demonstrated knowledge of basic networking concepts and terminology
- Moderate knowledge of Scanning, Printing software installs and troubleshooting
- Working knowledge of basic standard software such as: MS Office suites, Adobe suites, multiple Windows OS platforms, SMTP, IMAP
- Software deployment, upgrade, migration experience
- Experience with Virtual deployments (VMware, Hyper-V, KVM, or similar)
- Understand networking concepts such as routing, gateways, remote connectivity, and some network administration including VPN configuration
- Bachelor's degree, preferably major in computer science or relevant experience
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
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Location requirements
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