Senior Lead Commercial Auto Relationship Manager overseeing complex client relationships in the Commercial Banking division at Wells Fargo in Florida. Driving strategic initiatives and managing overall client engagement and satisfaction.
About the role
- Account Manager overseeing one Tier 1 or 2 Towne Park account responsible for client and patient satisfaction. Engage in business metrics management and maintain service delivery standards with client relations.
Responsibilities
- The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is accountable for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
- Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
- Actively engages in the recruitment and hiring processes to ensure the best people are selected for the location.
- Ensures that the guest/patient service experience is delivered consistently on all shifts.
- Develops cohesive working relationships with the clients’ staff members and maintains regular communication channels with the client.
- Maintains a clean, neat work environment and completes all tasks in a timely manner as instructed by the Area/District Manager.
Requirements
- Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
- Knowledge of general business practices including accounting, human resources and customer service
- Must be able to drive manual transmission
- Must have and maintain a valid driver’s license and clean driving record
- For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen.
Benefits
- Employees are eligible to enroll in medical, dental, and vision insurance
- accident insurance
- critical illness insurance
- hospital indemnity insurance
- telemedicine benefits
- Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
- Employees are also able to enroll in the company’s 401k retirement savings plan.
- Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year.
- Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
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