Hybrid Account & Relationship Manager

at Wolters Kluwer

• Job title: Account & Relationship Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $52,300 - $89,350 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Riverwoods, United States

About the role

• Account Manager for Wolters Kluwer ensuring client satisfaction and driving account expansion. Collaborating on strategies for State & Local Government accounts in a Hybrid arrangement.

Responsibilities

• Drive customer retention, account expansion, and long-term relationship value within an assigned portfolio of SLG accounts
• Ensure customer satisfaction and increase product adoption
• Develop account strategies in collaboration with Sales Leadership, Product, Marketing, and internal support teams
• Maintain deep knowledge of products, services, state & local government trends, and competitive differentiation
• Serve as the primary point of contact for assigned accounts, building strong relationships with stakeholders
• Identify growth opportunities and conduct consultative discussions to uncover customer needs
• Maintain a robust pipeline of retention and upsell opportunities using CRM

Requirements

• Bachelor’s degree in business, Marketing, Public Administration, Communications, or related field
• 3+ years of experience in roles such as: Account management, client relationship management, customer success, or renewals
• Experience working with multiple stakeholders including managers, directors, and senior government officials
• Proficient in presenting value-driven proposals to clients
• Experience managing renewal cycles and negotiating retention or expansion deals
• Familiarity with CRM software (Salesforce preferred) and Microsoft Office Suite
• Meeting or exceeding retention, growth, or revenue goals

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave