Customer Account Manager at Carquest Auto Parts overseeing sales of automotive products to commercial businesses. Collaborating with sales teams and maintaining customer relationships for success.
Responsibilities
Work with Commercial Sales Manager, Business Development Specialist, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts.
Implement new Commercial Sales programs, as well as support current programs.
Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers.
Maintain database of account sales call activity, etc. using Salesforce.
Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met.
Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company.
Partner in the development and retention of Commercial Parts Pros to support the Sales plan for internal growth and career opportunities.
E-Catalog support for CQ Pro to commercial customer base.
Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.
Requirements
Proven sales track record with 3-5 years related selling experience.
Working knowledge of Carquest products and services and the ability to market those products and services to meet customer needs.
Working knowledge of the Exploris system, including Inventory Management and processing of Commercial account paperwork.
Working knowledge of automotive systems and traditional automotive aftermarket.
Speak and write English; communicate effectively and build strong relationships with customers, peers and upper management.
Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals.
Use Microsoft software effectively (Word, Excel required – PowerPoint preferred). Power BI tool as well.
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
Ability to review and analyze business reports, such as profit and loss statement (P&L).
Think strategically, analyze issues and options, and effectively manage and facilitate change.
Ability to work 5 days per week (Monday-Friday) and on occasion, an evening.
Ability to travel overnight occasionally.
Benefits
Position is eligible for sales commission based on individual or store performance
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