Hybrid Senior Account Manager

at Gridcog

• Job title: Senior Account Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Account Manager driving customer success and growth in energy sector SaaS. Focused on strategic account development and fostering long-term client relationships.

Responsibilities

• Own and grow a portfolio of key customer accounts, with responsibility for delivering against customer health (product adoption), contract renewal, revenue expansion, and Net Revenue Retention targets
• Develop and execute account development plans, identifying and leading opportunities to expand Gridcog’s footprint across teams, geographies and use cases
• Build strong, trusted relationships with senior stakeholders, aligning Gridcog to their strategic priorities and driving long-term value
• Lead commercial conversations including renewals, pricing and contract negotiations, with a focus on meeting and exceeding targets
• Play a lead role in our account management cadence, including monthly account reviews with senior stakeholders and weekly customer syncs
• Partner closely with Industry, Sales and Marketing teams to ensure customer success and unlock growth opportunities
• Contribute to the ongoing development of our account management processes and best practices as we scale

Requirements

• Experience in strategic account management role within a SaaS, data or technology business in the energy sector
• A strong track record of owning and growing customer accounts, including delivering against renewal and expansion targets
• Sufficient understanding of energy markets and the energy transition to engage credibly with customers, without requiring deep technical expertise
• Comfort operating in ambiguity, with the ability and motivation to build processes, structure and best practices in a currently low-process, fast-growing environment
• The confidence and credibility to engage senior stakeholders and lead commercial conversations, including renewals and negotiations
• Excellent communication and relationship-building skills, with a strong sense of customer empathy
• Strong commercial acumen, with a proactive approach to identifying and driving growth opportunities
• A collaborative mindset and enthusiasm for working across Industry, Sales and Marketing teams

Benefits

• Competitive remuneration package aligned with experience and skills
• Opportunity to work as part of our social Londo or Berlin based team with flexible working arrangements
• Be part of a high-performing team that values innovation and creative problem-solving
• Contribute to the decarbonisation of the world’s energy system
• Support for ongoing professional and personal development
• An annual all-company retreat, with recent locations including Bali and Bintan Island