Director of Account Management leading retail merchant relationships and strategic initiatives for Mastercard's North America sales organization. Focus on driving value and partnerships with key retail merchants.
About the role
- Key Account Manager building distributor partnerships and driving growth in Food Service Retail. Working at Diversey, a Solenis Company, specializing in cleaning and hygiene technologies in various industries.
Responsibilities
- Identify, target, and win new key accounts in the FSR sector (QSR, casual dining, coffee chains, catering groups)
- Develop and execute segment-specific business plans aligned with country strategy
- Deliver sales and margin targets through direct and indirect channels
- Drive conversion programs from competitors by demonstrating value, innovation, and total cost of ownership advantage
- Manage and develop relationships with key decision-makers (Operations, Procurement, QA, Engineering)
- Ensure contract renewals and upselling of Diversey solutions (chemicals, equipment, training, IoT, and hygiene programs)
- Conduct regular business reviews with customers to measure performance and compliance
- Support and train distributors servicing FSR customers on product knowledge, sales skills, and hygiene standards
- Develop promotional plans and joint business plans with key partners
- Coordinate with Technical Service and Application Teams to ensure correct product usage and equipment performance
- Ensure HACCP, food safety, and brand hygiene standards are met
- Monitor competitor activities, pricing, and market trends
- Provide feedback to marketing and regional teams on customer insights and innovation opportunities
Requirements
- Bachelor’s degree in Business, Hospitality, or related field (preferred)
- Minimum 5 years’ B2B sales experience, ideally in F&B, hospitality, hygiene, or foodservice
- Proven track record in achieving sales targets and managing large customers
- Strong communication, negotiation, and presentation skills
- Knowledge of HACCP, food safety standards, or hygiene systems (advantage)
- Proficiency in English and Vietnamese
- Strategic thinking, business acumen, and strong execution discipline
- Customer-first mindset with strong relationship building and stakeholder management; collaborative, cross-functional working style
Benefits
- Competitive salary and bonuses
- Competitive health + wellness benefit plan
- Continuous professional development with many opportunities for growth
- Hybrid work arrangement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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