Account Manager for The Bluebird Group overseeing Walmart operations and client relationships, driving performance through insights and collaboration.
About the role
- Relationship Manager at Enumerate managing client requests and ensuring timely customer service. Acting as a liaison between clients and internal teams to deliver exceptional support.
Responsibilities
- Be the voice of the customer and navigate internal processes with stakeholders from various teams.
- Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise
- Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations
- Assist with challenging customer requests or issue escalations as needed.
- Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
- Assess customer needs and communicate feedback to peers and leadership
- Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner
- Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth
- Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service
Requirements
- 2+ years of experience in Customer Success or Account Management
- Strong customer service and project management skills
- Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
- Prior experience using Asana or other project management tools is a plus!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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