ERP Support Specialist supporting Microsoft Dynamics 365 Finance & Operations for a leading Nordic data center company. Engaging with diverse stakeholders across regions to ensure system stability and improve processes.
About the role
- Customer Success Analyst at Imagem Geosistemas focusing on client satisfaction and project management. Engaging clients to ensure they achieve their goals using our platform.
Responsibilities
- Analyze, plan and execute the activities of the Customer Success area within the Customer Experience Directorate, focusing on customer satisfaction and success.
- Help clients achieve the goals they envisioned when purchasing our platform.
- Manage onboarding.
- Upsell & Cross-sell.
- Participate in decision-making and project meetings.
- Propose the best solutions to clients, whether changes or maintenance.
- Conduct frequent follow-ups on the progress of client projects.
- Evaluate performance indicators and customer results.
- Collect feedback on the product or service.
- Prepare and present reports so the client is aware of current status and next steps.
- Strategically provide clients with information about the platform.
- Manage expectation conflicts, resolving issues and engaging relevant areas, including Imagem Quality for continuous improvement of our processes.
- Ensure full utilization of the platform in accordance with the client's objectives.
- Act as a bridge between client feedback and operations/sales/marketing/suppliers.
Requirements
- Bachelor's degree.
- Experience supporting internal and external customers.
- Basic concepts of Customer Experience and Customer Success methodologies.
- Knowledge of GIS.
- Data analysis and interpretation skills.
- Experience working on projects.
- Database knowledge.
- Strong knowledge of ArcGIS (ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise and applications such as Survey, Dashboards, etc.).
- Previous experience in natural resources companies (environmental, mining, oil & gas).
- Relevant certifications.
- Intermediate to Advanced English.
- Power BI.
- Knowledge and understanding of Imagem's products and services.
Benefits
- 🏥 Health and Dental Insurance - SulAmérica.
- ✅ Life and Personal Accident Insurance.
- 🏋️♂️ Gympass access to care for body and mind.
- 🧘♀️ Well-being program focused on mental, physical and social health.
- 👶 Childcare allowance.
- 👨👦 Extended paternity leave.
- 🎉 Day off on your children’s birthdays up to age 16.
- 🍽 Caju card for food/meal expenses, also valid during vacation.
- 🚎 Transit allowance (vale transporte) to facilitate mobility.
- 🏡 Home office allowance on the Caju card.
- ⏳ Flexible hours and hybrid work for a healthy balance.
- 🎉 Day off on your birthday + special gift (Caju voucher).
- 📈 Personalized career map with technical or leadership (“Y”) tracks.
- 📖 2 hours per week dedicated to study during working hours.
- 🎓 Access to Alura, Imagine and Feedz platforms for continuous learning.
- 🧠 Development programs focused on technical, behavioral and business skills.
- 📋 Individual Development Plan (IDP) with tailored training.
- 💬 Regular feedback to support your growth.
- 📊 Annual Profit Sharing (PLR) tied to performance.
- 🔄 Internal mobility to explore new positions and grow.
- 📈 Succession planning focused on developing leaders and junior talent.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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