Family Support Specialist fostering child development and strengthening families through in - home visits and community resources. Join NVFS to help families thrive in the critical early years.
About the role
- Customer Service Coordinator providing support and detailed information through various channels. Responding to inquiries and resolving issues for Tianshi’s networks across Europe in a hybrid role.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate and detailed information about products and services.
- Resolve customer complaints and issues efficiently, demonstrating empathy and professionalism.
- Collaborate with team members to continuously improve the customer experience.
- Actively participate in training sessions, team meetings, and knowledge-sharing activities.
- Support marketing initiatives, including social media management and content promotion.
- Assist with special customer service projects as required.
- Deliver exceptional customer service to Tianshi’s networks across Europe through both online and offline channels.
- Organize, prepare for, and actively participate in events, meetings, and training sessions.
Requirements
- Very good command of German and English (C1)
- Strong communication skills
- Excellent online and offline marketing skills
- Active, motivated team player with the ability to work independently
- Proficient PC skills, including MS Office
- Advanced Excel skills
Benefits
- Office with excellent public transport connections
- A motivated, supportive team
- Opportunity to contribute your individual strengths
- Opportunity to work in a multinational company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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