Customer Service Advisor engaging with members to resolve inquiries and provide assistance. Focused on delivering professional service while maintaining high - quality communication standards.
TC
Hybrid Advising Support Specialist
Posted 4 days ago
About the role
- Advising Support Specialist at The Ohio State University Newark, providing individualized advising to assist students with academic and career interests. Supporting students in navigating university policies, procedures, and resources.
Responsibilities
- Advise students in specific assigned majors and may provide additional support to other students as appropriate.
- Assist students in understanding and navigating university policies and procedures, program and degree requirements, and related academic matters.
- Make referrals to various university offices that enhance the student experience, including academic, career, financial, and psychological resources.
- Participate in orientation and recruitment activities to support undergraduate program engagement and enrollment.
Requirements
- Bachelor's degree or equivalent combination of education and relevant experience.
- 0-2 years of relevant experience in academic advising, student services, or a related field.
- Foundational relational skills, including active listening, interviewing/questioning techniques, and effective interpersonal communication.
- Basic knowledge and application of university and unit advising policies, such as drop deadlines, override requirements, petition processes, faculty rules, and registrar procedures.
- Understanding and adherence to FERPA guidelines and confidentiality standards.
- Knowledge of general education requirements and related learning outcomes.
Benefits
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
- Paid time off, including sick and vacation time and 11 holidays.
- State retirement plan or an alternative retirement plan, both with generous employer contributions.
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