Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
About the role
- Family Support Specialist fostering child development and strengthening families through in-home visits and community resources. Join NVFS to help families thrive in the critical early years.
Responsibilities
- Conduct client home visits on a regularly assigned schedule with the goal of establishing trusting relationships in accordance with Healthy Families America Best Practice Standards.
- Prepare appropriate activities for home visits using approved evidence-based curriculum and other supplemental materials.
- Prepare appropriate activities and facilitate group socialization experiences and field trips for families.
- Provide appropriate parenting modeling, education, and other supportive services as outlined in the Healthy Families America Best Practice Standards.
- Conduct developmental screening and evaluations using instruments such as ASQ-3, ASQ-SE-2, PHQ-9 Depression Screens, and CHEERS Check-in with families.
- Make referrals to other services as needed and work with other community providers to provide collaborative services to clients.
- Prepare documentation and maintain client files in accordance with program requirements and NVFS guidelines.
- Enter data for record keeping and reporting to meet federal/state/program guidelines.
Requirements
- Oral and written fluency in English; oral fluency in Spanish preferred but not required
- High School graduate or GED; college coursework preferred
- Infant Mental Health endorsement preferred
- Experience working with or providing services to children (aged 0-3 years) and families; this may include volunteering, internships, and/or personal lived experiences
- Must be willing and able to provide services in accordance with Healthy Families America Best Practice Standards
- Experience and humility to work with the culturally diverse populations present among the program’s target population
- Knowledge of infant and child development
- Ability to establish trusting relationships with an acceptance of individual differences
- Willing to engage in building reflective capacity (i.e., has the capacity for introspection, communicates awareness of self in relation to others, and recognizes the value of supervision)
- Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet; working knowledge of Microsoft Office Suite
- Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
Benefits
- We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.
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