Sr. Analyst managing contracts and customer service for Collins Aerospace's aftermarket team. Communicating with global customers and overseeing contract management in a hybrid setup.
About the role
- Customer Support Agent at Twin Harbour Interactive handling gameplay and account issues for strategy games. Collaborating with the game team and players to provide insights and solutions.
Responsibilities
- Handling a wide range of support requests via asynchronous chat, from gameplay and account issues to complex payment topics
- Filtering and consolidating player feedback to provide the production teams with insights
- Ensure cross-team awareness of new and persisting issues and bugs
Requirements
- 1-2 years of experience in Customer Support or Community Management, ideally within the video games industry
- A passion for video games and being a gamer yourself helps you connect with our community
- High levels of self-organization and motivation
- Professional fluency in English, both written and verbal, is essential for our international team
- Open-minded and eager to learn
- Nice-to-Have: Fluency in an additional language is an advantage
- Previous experience with Helpshift or similar support tools
Benefits
- A Global Team, A Shared Purpose
- Work Your Way
- Grow With Us
- We’re Human First
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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