Support clients by managing requests and monitoring system performance at OKTO PAYMENTS. Collaborate with internal teams to resolve complex issues and drive process improvement.
About the role
- Customer Service Specialist handling customer (distributor) queries and ensuring order management. Collaborating with sales and sharing skills for team development while delivering excellent service.
Responsibilities
- Propose process improvements and automations for efficiency; ensure compliance with all procedures
- Collaborate with sales teams to address customer issues; master product knowledge
- Process and manage orders from receipt to delivery; address issues promptly
- Respond to customer queries and resolve disputes related to deliveries, returns, and pricing
- Analyse KPIs with the team leader; ensure team training during absences
- Share skills and knowledge to foster continuous improvement and team spirit
Requirements
- Strong Dutch/French language skills along with operational English
- SAP experience (Desirable)
- PC literate and competent data entry skills in Excel
- Basic knowledge and understanding of supply chain
- Team player with excellent time management skills and good attention to detail
- Passionate to deliver great Customer Service
Benefits
- An attractive salary & benefits package
- Discounts on Stanley Black & Decker tools and other partner programs
- Excellent opportunities for continuous professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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