Customer Success Manager executing best - in - class strategies for adoption and revenue retention in EMEA. Drive successful product adoption and business outcomes for key customers in the Fixed Video & Access division.
About the role
- Manage a portfolio of key client accounts at SS&C, a financial services company. Develop strong client relationships and collaborate with cross-functional teams to enhance client experience.
Responsibilities
- Manage a portfolio of key client accounts, acting as the primary relationship manager and strategic advisor.
- Develop and maintain strong, long-lasting client relationships by understanding their business needs, objectives, and challenges.
- Serve as the internal client advocate, collaborating with cross-functional teams (e.g., product, operations, sales, support) to ensure timely and effective resolution of client issues and requests.
- Proactively identify opportunities for client growth and expansion of services, working closely with the sales team.
- Conduct regular client reviews and strategic discussions to assess performance, identify areas for improvement, and communicate value.
- Onboard new clients and ensure a smooth transition into SS&C GIDS's services, providing ongoing training and support as needed.
- Monitor client satisfaction levels and implement strategies to enhance the client experience and retention.
- Prepare and present client reports, performance metrics, and strategic recommendations.
- Stay informed about industry trends, competitive landscape, and SS&C GIDS product updates to provide relevant insights to clients.
- Act as a mentor and provide guidance to junior client relations specialists.
Requirements
- Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
- Minimum of 5-7 years of experience in a client-facing role within the financial services or technology industry, with a strong preference for experience in wealth management, asset management, or fintech.
- Proven track record of successfully managing and growing key client accounts.
- Exceptional communication, interpersonal, and presentation skills, with the ability to articulate complex information clearly and concisely.
- Strong analytical and problem-solving abilities, with a detail-oriented approach.
- Demonstrated ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to travel occasionally to client sites as required.
- Understanding of SS&C GIDS products and services is a significant advantage.
Benefits
- Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
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