Customer Success Manager guiding healthcare providers through onboarding and retaining relationships with Torch. Focused on delivering exceptional customer experience and understanding client needs.
About the role
- Customer Success Manager connecting AI startup to rehabilitation clinics. Responsible for client management, integration projects, and fostering long-term relationships.
Responsibilities
- Independent management of existing customer accounts
- Build and maintain long-term relationships with rehabilitation clinics
- Together with our Product team, analyze customers' specific needs and develop tailored solutions
- Occasional participation in professional events and conferences
- Product training and onboarding sessions (on-site)
- Management of integration projects in close collaboration with our Integration team
- Data maintenance and documentation in our CRM
Requirements
- Experience in the healthcare sector
- Confident presence and strong communication skills when interacting with diverse stakeholders
- B2B sales or account management – ideally in healthcare or a SaaS environment
- Ability to clearly explain AI-based solutions and convey their benefits
- Very good German and English skills
- Willingness to travel within Germany
- High self-motivation, hands-on mentality, and enthusiasm for a dynamic startup environment
- Empathetic in dealings with customers and colleagues
- Open to new ideas, eager to learn, and tech-savvy
- Team-oriented with a willingness to take responsibility
Benefits
- A varied, autonomous, and challenging work environment
- The opportunity to actively contribute to the digitalization of healthcare and help establish a forward-looking solution in medical facilities
- An open, motivated team that values ideas and initiative
- Flexible working hours and hybrid work (remote & office)
- Attractive benefits such as Urban Sports Club membership, free team lunches, the option to work abroad, and regular team events
- Direct collaboration with the founders and the chance to take on responsibility quickly to support your personal development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Success Manager responsible for troubleshooting and optimizing platform usage for APAC clients. Collaborating with internal teams and providing consultative guidance in a client - facing role.
Junior Customer Success Officer assisting self - employed individuals with tax questions and support via multiple communication channels. Collaborating with teams to enhance user experience in a startup environment.
Junior Customer Success Officer supporting self - employed users with tax inquiries and product improvements. Engaging in community support, strategy development, and user satisfaction initiatives.
Customer Success Manager engaging with enterprise finance leaders, leveraging AI insights for business value at Sidetrade. Fostering relationships and managing a portfolio of enterprise customers.
Partner Success Manager guiding partners in leveraging Orgvue for transformation projects. Collaborating with internal teams to enhance partner capabilities and project delivery.
Customer Satisfaction Representative enhancing customer experience at Driveway. Acting as liaison between customers and dealerships, with a focus on customer satisfaction improvement processes.
Senior Privacy and Data Protection Engineer at Medtronic focusing on cybersecurity and data privacy for medical devices and infrastructure. Lead the development and monitoring of compliance solutions across teams.
Customer Success Manager driving strategic growth and retention in SaaS company focused on workplace health and sustainability solutions. Building executive - level partnerships and managing key accounts in Sweden.
Senior Customer Success Manager managing strategic customer portfolios for EcoOnline's platform in a hybrid working model. Focused on retention, adoption, and value creation with strategic customers.