Junior Customer Success Officer supporting self - employed users with tax inquiries and product improvements. Engaging in community support, strategy development, and user satisfaction initiatives.
About the role
- Junior Customer Success Officer assisting self-employed individuals with tax questions and support via multiple communication channels. Collaborating with teams to enhance user experience in a startup environment.
Responsibilities
- Assist users with tax questions via chat, email, phone or video call.
- Support the community with demos, webinars, and drafting FAQs.
- Act as a bridge between users and product team for new ideas and issue resolution.
- Devise strategies to retain and persuade users to subscribe and submit taxes.
- Contribute to improving user experience and collaborate with marketing team.
Requirements
- Native Dutch speaker and fluent in English.
- Eye for detail and always focus on quality.
- Strong in communication.
- Ability to work independently and in a team.
- Comfortable in a rapidly changing environment of a start-up.
- Practical attitude with a focus on immediate results.
- Financial knowledge is an advantage, but not a requirement.
Benefits
- A role where you make a real difference to self-employed people.
- Working in Brussels and remotely.
- An attractive salary with stock options.
- An open-ended contract with plenty of development opportunities.
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