Customer Success Manager engaging with enterprise finance leaders, leveraging AI insights for business value at Sidetrade. Fostering relationships and managing a portfolio of enterprise customers.
About the role
- Customer Success Manager focusing on consultative discovery and high-touch management for a B2B SaaS. Collaborating across teams to enhance customer journeys and satisfaction.
Responsibilities
- Participate in early conversations with prospective customers to understand their needs.
- Own the customer journey from early conversations through onboarding and beyond.
- Act as the primary partner for your book of business.
- Identify patterns, challenges, and opportunities across accounts.
- Create digital experiences that support customers without a dedicated CSM.
- Partner with US and Berlin teams to refine retention, adoption, and growth processes.
Requirements
- 2–3 years in Customer Success or Account Management in B2B SaaS.
- Outcome-Oriented: Focus on what customers are trying to achieve.
- Builder Mindset: Look for patterns across your work to make things efficient.
- Comfort with Ambiguity: Comfortable figuring things out as you go.
- Data-Informed Thinking: Use data to guide decisions and tell a clear story.
- Tech Savvy: Comfortable working across tools like Vitally, HubSpot, and Intercom.
Benefits
- Comprehensive Medical, Vision, and Dental coverage + an annual $1,200 wellness budget.
- 21 days of paid vacation (increasing with tenure) + 10 public holidays.
- An annual $3,500 learning and development budget to help you level up your skills.
- A $500 budget to get your remote workspace set up for success.
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