Customer Success Manager engaging clients on their digital transformation journey with HPE solutions, ensuring optimal service adoption and customer satisfaction throughout their journey.
About the role
- Partner Success Manager guiding partners in leveraging Orgvue for transformation projects. Collaborating with internal teams to enhance partner capabilities and project delivery.
Responsibilities
- Manage all aspects of day-to-day joint plans with our strategic partners, including:
- Partner onboarding
- Orienting our strategic partners to our support model and creating the program infrastructure required to ramp up and support ongoing usage of Orgvue within our partners’ consulting businesses
- Establishing and mobilizing critical routines and feedback channels to manage our strategic relationship – e.g., COE development, enablement routines, Product feedback forums, etc.
- Oversee the setup of partner-specific Orgvue tenants to be used for training, demos and/or storage of custom solutions
- Partner enablement
- Co-create and oversee a training and enablement plan to help partners build capability on the Orgvue platform and prepare for project delivery
- Deliver agreed training to partner teams
- Manage and execute core deliverables to the Partnership; for example:
- Tailoring standard Orgvue enablement or sales content to fit specific alliance objectives or use cases
- Setting up a community of practice within a partner environment
- Partner management
- Support Partner Sales in defining and managing joint plans across three key dimensions: go to market, product development, project delivery and enablement
- Work with Partner Sales to establish goals and milestones for individual partners within region
- Support day to day operational activities with the partner, including plan management and Orgvue tenant management across active projects
- Collaborate with internal stakeholders and extended team members that are needed to support aspects of the joint plan (e.g. Marketing, Legal, Product, Technical Account Management, Partner Solutions, Enablement, Advisory, etc.)
- Work with Sales team to support qualification of conversions of partner projects to direct license agreements
- Regularly review NPS data within region and by partner to identify detractors or risk areas and mobilize risk mitigation plans
- Work with Partner Sales to identify opportunities for new commercial models and opportunities to grow partnerships
- Partner Program Development
- Leverage and adapt assets developed for specific partners for consumption by the wider partner ecosystem, for example:
- Case studies for practitioner training and development
- Sales Training for Partners
- Identify and support development of centralized standard assets based on needs identified at the region/account level
- Contribute to the continuous development and improvement of the partner program
Requirements
- Undergraduate or graduate degree in Business, Information Sciences or other related business disciplines.
- Minimum of 3 years of experience in management consulting in the transformation, human capital, talent or OD consulting space.
- Desirable - experience as a user of Orgvue.
- Knowledge & Skills
- Strong project management skills; need to be coordinating across our ecosystem to support our customers’ needs
- Great presentation skills and professional service mindset; will need to be in front of our most strategic partners and our internal leadership teams on a daily basis managing expectations
- Problem-solving skills; need to translate partner needs and requirements to practical solutions to drive value
- Commercial mindset; need to be constantly thinking of how to prioritize and/or adjust components of the alliance plan in order to drive greater volumes of projects with our partners and to ultimately increase revenue potential for Orgvue and our partners
- Technical literacy; ultimately will not need to be using Orgvue day to day, but will need to be literate in Orgvue technology and technical solutions
Benefits
- Hybrid Working – 1-2 days a week in Philadelphia office
- 5% matched 401k
- Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
- 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
- Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
- Competitive commission structure
- Eligible for Transaction Bonus**
- Here at Orgvue we promote individualism and a diverse workforce to build on our future success.
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