Customer Success Manager engaging clients on their digital transformation journey with HPE solutions, ensuring optimal service adoption and customer satisfaction throughout their journey.
About the role
- Customer Success Specialist in the real estate sector, providing onboarding and customer support. Focused on enhancing user experience and driving client retention.
Responsibilities
- Onboarding & Training – Connect with new customers post-signup to provide onboarding support and platform training
- Retention Calls – Proactively check in every 6 months to review usage, address challenges, and prevent churn
- Proactive Outbound Engagement: Daily outbound check-in calls to nurture, review usage, address challenges and prevent churn
- Upsell & Cross-Sell – Spot opportunities to introduce additional features or products through meaningful conversations and live demos
- Territory Management – Manage a shared regional portfolio of Bronze-tier accounts and build strong client relationships
- Customer Insights – Work with the Product team to share feedback and help shape a better user experience
Requirements
- 2+ years’ Experience in customer engagement, call centre, sales, or hospitality environments
- A growth mindset and a willingness to pick up the phone confidently
- Strong communication skills, especially when handling challenging conversations
- A knack for problem-solving and uncovering customer needs
- Real estate or construction industry experience is a bonus—but not essential
Benefits
- 10 half days of Wellbeing leave each year to help you recharge
- Access to our Employee Assistance Program
- $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more
- Generous Parental leave offering
- $750 AUD in Baby Bucks
- Free subscription to the Calm app as well as other mindfulness tools
- Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts
- Two community and volunteer leave days each year to support meaningful causes and our charity partners
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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