Customer Success Manager connecting AI startup to rehabilitation clinics. Responsible for client management, integration projects, and fostering long - term relationships.
About the role
- Supports eCRM team with various channel optimization and newsletter management. Manages community growth on Facebook and develops customer club strategies.
Responsibilities
- You support our eCRM team in implementing initiatives and optimizing various channels
- You assist in creating and adapting email and WhatsApp newsletters and flows
- With your detail-oriented and meticulous working style, you ensure that all mailings are delivered error-free
- You independently manage community activities in the “BitterLiebe” Facebook group and are responsible for strategic growth
- Together with the eCRM and eCommerce teams, you continuously develop the customer club (Bitter-Club)
Requirements
- Currently studying in Marketing, Business, Communications, or a related field
- Initial experience in email marketing or CRM is a plus, preferably with Klaviyo or other email tools
- You have a structured, careful, and reliable approach to work
- You have a good sense for copy, design, and usability
- Independent working style, hands-on mentality, and a willingness to take on responsibility
- Very good German and English skills
Benefits
- Inspiring start-up spirit: Join a friendly and highly motivated team with lived core values, flat hierarchies, and respectful, collegial interactions
- Opportunity to take responsibility and initiative and to implement your own ideas in your areas
- Modern office in a great location in Mannheim, including parking and good transport links
- Flexible working model (occasional remote work/home office possible)
- Discounted gym membership
- Team spirit through employee events (company parties, sports activities, offsites, etc.)
- Enjoy free drinks & snacks and, of course, as many Bitterstoffe as you like :)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager connecting an AI startup specializing in healthcare with rehabilitation clinics. Focus on client relationships, project management, and tailored solutions in a dynamic environment.
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