Customer Success Manager connecting AI startup to rehabilitation clinics. Responsible for client management, integration projects, and fostering long - term relationships.
About the role
- Customer Success Manager at Sylvera, focusing on client relationships in EMEA for carbon market engagement. Driving product adoption and supporting account growth with a mission-driven approach.
Responsibilities
- Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1.
- Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations.
- Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base.
- Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services.
- Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes.
Requirements
- Has 3–7 years of experience in a commercial, advisory, or client-facing role — this could be in Customer Success, Account Management, or Consulting/Advisory
- Has experience working in EMEA markets, with exposure to enterprise or institutional clients
- Has deep knowledge of or a strong passion for carbon markets — domain expertise is a significant advantage
- Cares deeply about the climate and ecosystems of the earth
- Is fully fluent in English; additional European language skills are a plus
- Is a self-starter who enjoys learning and thrives in constantly evolving environments; early-stage startup experience is a bonus but not required
- Is comfortable engaging with senior stakeholders and building credibility quickly
- Is open to occasional business travel in the region
Benefits
- Equity in a rapidly growing startup
- Unlimited annual leave - and encouragement to actually use it!
- 4 weeks/year work from anywhere
- Enhanced parental leave
- Up to 20 days paid sick leave
- Office bar tab once a month
- Weekly drinks in the office
- Catered lunch once a month in office
- Monthly Deliveroo allowance once a month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager connecting an AI startup specializing in healthcare with rehabilitation clinics. Focus on client relationships, project management, and tailored solutions in a dynamic environment.
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