Lead Customer Success Manager acting as a strategic partner for financial institutions in Australia. Driving engagement strategies to unlock value from data and tools across client organizations.
About the role
- Junior Customer Success Manager at SUMM AI managing customer onboarding and support for government clients. Collaborating with leadership to enhance customer lifecycle management and satisfaction.
Responsibilities
- You will work directly with Fabian, our VP Revenue, and take responsibility for your own areas of work in a Customer Success Management role.
- Customer onboarding
- Account management for existing customers
- Customer support (both subject-matter & technical)
- Customer lifecycle management (renewals, cancellations, ...)
Requirements
- You are ready to take responsibility — and don’t expect someone to tell you what to do every day.
- You enjoy working hands-on: you test, measure and improve, following the Build–Measure–Learn principle.
- You can enthuse people about new solutions while remaining factual and trustworthy — especially in the sensitive environment of public administration.
- You have experience with CRM systems, preferably HubSpot.
- You are prepared to give a lot — because you believe in what you do.
- You speak fluent German and good English.
Benefits
- A steep learning curve and the opportunity to help shape both content and strategy.
- A small, highly motivated team that supports one another.
- An environment where you work directly with the founding team — with fast decisions and real impact.
- Two products with clear benefits for a more digital, citizen-centered public administration.
- Plenty of room for initiative, responsibility and development — and not sales managers with 20 years’ experience who expect you to learn everything step by step.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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