Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
About the role
- Customer Success Manager ensuring client satisfaction and success at Street Group. Supporting enterprise accounts in the rapidly growing property technology sector.
Responsibilities
- Immersing yourself in the company and building knowledge of our evolving product
- Ensuring feedback flows from Customer Success to the relevant business and product teams
- Supporting our clients to achieve great results with Street.co.uk; from onboarding new clients to proactively ensuring existing clients are getting the most out of the software
- Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
- Implementing creative solutions to proactively resolve potential issues for customers
- Providing exceptional technical support via phone and email to Street clients
- Upselling additional products to existing clients
Requirements
- You’ll have a background in Customer Success
- You are passionate about providing an excellent customer experience
- You have excellent written and verbal communication skills (fluency in written and spoken English)
- You're a dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
- You're highly organised with exceptional attention to detail.
Benefits
- Hybrid-working - you can work from home up to 3 days per week
- £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
- Joining a culture that supports your development and encourages growth
- £500 yearly L&D budget for your career development
- Your birthday on us - we pay, you stay away
- ‘Give something back’ - 2 paid days volunteering on us
- Enhanced maternity, paternity & adoption pay
- Mental health & well-being support via Health Assured
- Regular well-being initiatives
- Flexible working hours
- Public transport season ticket loans
- Paid menopause leave
- Holiday buying scheme
- Joining a new team in an exciting business with huge ambition
- Be a part of something bigger - everyone in our team is passionate about improving the entire property industry!
- A chance to work on cutting-edge technology
- Comfortable, relaxed office space - office dogs welcome!
- Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
- Company and team off-sites, events and happy hours
- Cycle to work scheme
- Electric car salary sacrifice scheme
- Feel good about sustainability - we're a climate-positive company!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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