Hybrid Director, Client Success

at Circa Healthcare

• Job title: Director, Client Success
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chesterbrook, United States

About the role

• Director of Client Success leading client account relationships and driving agency growth. Managing financial responsibilities and mentoring client service teams in a creative advertising agency.

Responsibilities

• Efficiently and effectively manage all services under assigned client account relationships
• Build pivotal relationships, drive and lead significant accounts, manage financial responsibility
• Lead project approach planning and grow the assigned book of business
• Supervise, mentor, and develop client service team members
• Partner with Project Management leads to translate client expectations into scopes of work and financial estimates
• Demonstrate strategic relationship management skills by leading client projects and relationships
• Develop creative/tactical briefs, status reports, and other materials in support of active projects
• Coordinate with third parties as required
• Set clear direction, resolve conflicts, and ensure the team understands projects
• Contribute to the strategic direction of the client service team and quality growth of accounts

Requirements

• BA/BS degree in relevant field (or equivalent experience)
• Several years of experience in a client management role, achieving growth in a creative advertising/digital agency
• Strong digital experience, experience in a people management role
• Established success as an Associate Director, Client Success
• Demonstrated understanding of integrated and/or omnichannel campaign asset development
• Experience working on demand generation and lead generation campaigns
• Excellent presentation, communication, judgement, decision-making, problem-solving, negotiation, and interpersonal skills
• Knowledge and proficiency in industry standard software and systems including Microsoft 365, and experience with applications in CRM, Project Management, and Analytics spaces
• Flexible and able to multi-task in a fast-paced environment
• Proactive, well-organized, team player/working manager
• Desire/ability to learn new methods, techniques, skills, and software as required

Benefits

• Circa has a flex remote policy
• Employees are encouraged to come into the office for key meetings and engagement events
• Moderate travel requirements (up to 30%) for client meetings and tradeshows