Microsoft Dynamics 365 CRM Delivery Lead at PwC overseeing CRM solutions implementation and strategy. Leading a team and fostering client relationships for enhanced operational efficiency.
Responsibilities
Build and guide a team of CRM professionals
Lead successful implementation projects and deliver valuable insights to clients
Foster a strong partnership with Microsoft to capitalize on growth opportunities
Identify and seize opportunities to engage with clients
Work closely with clients to deliver tailored solutions
Build and lead a high-performing team of CRM experts
Requirements
Consulting and/or operational experience
Profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service'
Leadership qualities and the ability to be recognized as a subject matter expert
Project management and project planning skills
Clear and articulate written and verbal communication skills
Good facilitation, delivery skills, presentation and report writing skills
Effective leadership and people management skills
Ability to develop and manage senior-level relationships
Ability to work on a number of projects, meet deadlines and manage stakeholder expectations
A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.
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