Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.
CO
Hybrid Estagiário de Suporte - Customer Success, Facilities e Manutenção
Posted 2 hours ago
About the role
- Intern supporting Customer Success team addressing user inquiries and assisting with system usage in a hybrid role at a construction tech company.
Responsibilities
- Apoiar no atendimento de 1º nível aos usuários, utilizando as ferramentas disponíveis, com o objetivo de esclarecer dúvidas básicas sobre o uso dos recursos tecnológicos, sempre com acompanhamento da equipe responsável.
- Auxiliar na abertura e no acompanhamento de chamados internos junto à área de Tecnologia, contribuindo para o registro e encaminhamento de bugs e solicitações.
- Dar suporte nas atividades de instalação, manutenção e apoio ao uso de softwares homologados pela área de TI, conforme orientações e procedimentos pré-estabelecidos.
- Apoiar a administração de acessos e recursos de usuários, utilizando o sistema de inventário/help desk, sempre sob supervisão e seguindo as diretrizes da equipe.
Requirements
- Escolaridade: Ensino Superior Cursando Análise e Desenvolvimento de Sistemas e áreas afins.
- Informática: Usuário Ambiente Windows + Pacote Office
Benefits
- 🍽️ Vale Refeição - Creditado no Cartão Swile
- 💻 Auxílio Home Office - Creditado no Cartão Swile
- 🛡️ Seguro de vida - HDI
- 🏋️ Totalpass – para você cuidar da sua saúde e bem-estar por meio de atividade física
- 🎉 Day Off - Um dia de presente para você aproveitar no seu mês de aniversário
- 👨💻 Nosso time de Tecnologia atua 100% remoto e os demais times atuam em modelo Híbrido.
Job title
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