Customer Success Manager responsible for a B2B SaaS customer portfolio in Munich. Focusing on retention, growth, and effective customer lifecycle management.
About the role
- Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
Responsibilities
- You identify, qualify, and acquire the first customers in the kitchen and furniture industry
- You are responsible for the entire sales cycle from initial contact through demo to contract closure - full-cycle sales
- You conduct onboardings, trainings, and workshops to ensure new customers quickly succeed with our CRM platform
- You build long-term, trusting customer relationships and act as a strategic sparring partner - key account management
- You bring customer feedback and market insights directly into product development
- You represent Planelio at trade shows, events, and conferences in the furniture and kitchen industry
Requirements
- Several years of experience in B2B sales – ideally in SaaS sales or CRM software
- Proven success in closing complex deals and stakeholder management
- Strong presentation and communication skills – you persuade CEOs as well as operational teams
- Solid understanding of digital products and data-driven work with KPIs
- High degree of ownership, self-motivation, and structured working style
- Willingness to travel approx. 2 days per week - customer meetings, trade shows, workshops
- Nice-to-have: Experience in the furniture or kitchen market
- Nice-to-have: Experience with CRM systems such as HubSpot, Salesforce, or similar
- Nice-to-have: Analytical affinity for metrics and pipeline reporting
Benefits
- Flexible working hours and the option to work from home to ensure an optimal work-life balance
- A stylish office in a prime location in Munich with modern amenities
- Great extras such as EGYM Wellpass subsidy and company bike for your health
- Regular team lunches and exciting team events to foster team spirit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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