Senior Client Success Manager overseeing high - value customer accounts in a leading SaaS company. Focused on strategic planning, customer satisfaction, and portfolio management.
About the role
- Customer Success Manager for net2phone focusing on enhancing customer relationships and driving value realization. Responsible for account management, customer retention, and training coordination.
Responsibilities
- Engage with assigned clients and maintain communication cadence
- Serve as primary point of contact for clients and own the relationship
- Conduct business reviews and success planning sessions
- Identify opportunities for organic growth and upselling
- Ensure highest levels of retention and satisfaction
- Develop effective strategies for churn risk mitigation
- Aid clients across the customer lifecycle including product training and technical support
- Document customer interactions and create a library of success materials
Requirements
- Exceptional interpersonal and relational skills
- Ability to foster win/win environments
- Natural ability to drive customer experience
- Experience in account management, strategic relationship building, and product expertise
- Strong understanding of customer business drivers and objectives
- Skills in training sessions, workshops, and ongoing education
- Empathy and ability to build trust with C-level executives and end-users
- Consultative, solution-oriented selling approach
- Ability to manage complex negotiations and handle objections
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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