Senior Customer Success Manager managing enterprise accounts for Vibe.co, a streaming TV advertising company. Building client relationships and driving revenue outcomes with strategic insights and campaign excellence.
About the role
- Customer Success Manager for a fast-growing startup in renewable energy. Engaging with B2B customers and solving technical queries related to solar and heatpump solutions.
Responsibilities
- Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the BR market.
- Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).
- Leverage customer feedback to enhance our software, in close collaboration with our development team.
- Continuously improve customer experience and help them day to day in calls and in our supportchat.
- Identify technical bottlenecks with customers and improve our solutions with the engineering team.
- Strategically plan and implement projects that drive Reonic's growth and innovation.
Requirements
- Experience in B2B SaaS customer service or success, with a strong emphasis for engaging directly with customers.
- Technical background e.g. (industrial-) engineering.
- Previous experience in the start-up ecosystem.
- Motivation to drive change in renewables and have a positive impact.
- Excellent communication and presentation abilities in English.
- C2 English proficiency is required.
Benefits
- Perks include gym membership
- coffee
- regular team events
- MacBook
- more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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