Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
About the role
- Senior Customer Success Manager responsible for customer engagement and product adoption at UpKeep. Building relationships and maximizing customer value within high-touch engagement model.
Responsibilities
- Manage a dedicated book of business within a high-touch engagement model
- Build strong, trusted customer relationships through recurring weekly or monthly meetings, ongoing email and phone communication, and periodic onsite engagements
- Multi-thread engagements within high-ARR accounts by identifying, engaging, and sustaining relationships with multiple stakeholders
- Act as a trusted product advisor, driving sustained usage and adoption of UpKeep’s core platform and all add-on products
- Share best practices related to user adoption, system administration, and maintenance workflow optimization
- Drive consistent customer engagement across multiple channels
- Conduct proactive outreach to non-engaged or at-risk accounts
Requirements
- Bachelor's Degree a plus in business, communications, or similar field
- 2+ years experience in a customer-facing customer success or account management role
- Experience with Salesforce
- Experience with being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics
- Experience with a previous cloud-based or SaaS company
Benefits
- Competitive comp
- Meaningful ownership
- Benefits that support your health, focus, and long-term growth
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