Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
About the role
- Customer Success Manager focused on customer engagement and SaaS revenue growth at Moss. Driving upsell opportunities and mitigating churn risks while advising clients on product features.
Responsibilities
- Drive customer engagement through building and nurturing value-creating and scalable relationships.
- Identify new business opportunities and product and feature optimisation initiatives.
- Measure success and provide data insights using specific KPIs.
- Act as Product ambassador, compiling and communicating client feedback.
- Thrive for process excellence by designing and delivering upon client journey touchpoints.
Requirements
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).
Benefits
- Top-of-market compensation package, including equity.
- 20 days “work from abroad”,
- 600EUR/GBP Learning & Development Budget,
- Other local benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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