Senior Customer Success Manager leading government customer engagement for Virtru. Focusing on Indo - Pacific region and driving technology solutions for Defense & Intelligence customers.
About the role
- Customer Success Manager responsible for driving customer value and partnerships at Conveo. Managing relationships with Fortune 500 clients to enhance research and insights.
Responsibilities
- Own customer outcomes end-to-end
- Lead customers from a signed deal or pilot through onboarding and early wins.
- Define success plans tied to measurable business impact and value.
- Run check-ins and QBRs that connect Conveo usage to real decisions.
- Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.
- Build strong relationships with key stakeholders across research, marketing, and product teams.
- Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed.
- Spend meaningful time with clients in person to build trust and long-term relationships.
- Help clients shine internally with clear insights, narratives, and outcomes.
- Design and lead high-quality pilots and rollouts that clearly demonstrate value.
- Help customers scale from single team usage to multi-team and multi-market adoption.
- Partner with Sales on renewals and upsells and shape expansion opportunities.
Requirements
- Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles.
- Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions.
- High energy, strong sense of ownership, and bias toward action in fast-moving environments.
- Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders.
Benefits
- Competitive compensation with meaningful equity upside
- Opportunities to travel globally and build real relationships with customers shaping the future.
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Senior Customer Success Manager focused on customer success for global Defense & Intelligence customers. Leading customer engagement and partnership opportunities in the Indo - Pacific region.
Senior Customer Success Manager leading government and partner - facing operations in Indo - Pacific region. Focused on driving success for global Defense & Intelligence customers with technology solutions.
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