Senior Customer Success Manager leading government customer engagement for Virtru. Focusing on Indo - Pacific region and driving technology solutions for Defense & Intelligence customers.
About the role
- Customer Success Manager at Civalgo ensuring successful implementation and adoption of solutions in the construction industry. Supporting clients from project inception to full integration.
Responsibilities
- Lead the implementation plan for the solution at client sites, collaborating with internal and client stakeholders.
- Design and deliver clear, structured training tailored to different audiences (operational teams, managers, executives).
- Provide proactive follow-up, identify barriers to adoption, and recommend concrete actions to maximize delivered value.
- Build long-term, trust-based relationships with clients and serve as their primary point of contact.
- Collect client feedback and work with Product, Sales, and Support teams to improve the solution and related processes.
Requirements
- 3–5 years of experience in Customer Success, software implementation, or account management.
- Experience in a SaaS environment required.
- Knowledge of the construction industry (asset).
- Ability to structure and lead implementation projects.
- Comfortable delivering training and facilitating group sessions.
- Proficient with a CRM (HubSpot is a plus).
Benefits
- Generous vacation allowance + holiday time off
- Hybrid work model (1 day/week in office)
- Modern offices in Montreal
- Apple equipment
- Travel allowances (Montréal and surrounding regions)
- Ongoing training and professional development
- Collaborative and supportive work environment
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Senior Customer Success Manager focused on customer success for global Defense & Intelligence customers. Leading customer engagement and partnership opportunities in the Indo - Pacific region.
Senior Customer Success Manager leading government and partner - facing operations in Indo - Pacific region. Focused on driving success for global Defense & Intelligence customers with technology solutions.
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