Senior Manager leading Client Success and managing key accounts for Metergy’s submetering services in North America. Collaborating with clients and internal teams to ensure strategic partnership and growth.
About the role
- Enterprise Customer Success Manager at Prolific partnering with diverse enterprise customers. Driving adoption, consumption, and expansion of human data offerings across various stakeholders.
Responsibilities
- Managing a portfolio of enterprise accounts
- Executing a land-and-expand motion
- Serving as a trusted advisor
- Leading business reviews and stakeholder engagements
- Contributing to the continuous improvement of success playbooks
- Spending time face-to-face with customers and peers in the San Francisco office
Requirements
- 4+ years in a customer-facing enterprise customer success (and/or leadership) role
- Experience developing success plans and coordinating cross-functional resources to drive positive outcomes with customers
- Operational rigor and experience managing a larger book of business
- Demonstrated success navigating mid-to-large organizations
- Strong business acumen with the ability to interface with technical and business stakeholders
- Fundamental understanding of AI, machine learning, LLMs, or agent frameworks
- A collaborative, growth-oriented mindset
Benefits
- Competitive salary
- Equity
- Benefits
- Remote working options
- Opportunities for professional development
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