Customer Success Associate leading client engagement and satisfaction for nebulaONE. Collaborating across teams to address client needs and promote product value.
About the role
- Customer Engagement Analyst at fintech improving user activation and loyalty through multichannel campaigns. Collaborating with teams to design data-driven solutions and optimize customer lifecycle.
Responsibilities
- Diseñar y optimizar campañas según el momento del cliente.
- Crear y gestionar automatizaciones (onboarding, inactividad, reactivación, cross-sell).
- Analizar métricas clave y detectar oportunidades de mejora.
- Construir segmentaciones en base a comportamiento y datos disponibles.
- Trabajar con BI, Tech, Marketing y Producto para convertir datos en acciones concretas que mejoren la activación y conversión.
- Realizar A/B tests para optimizar mensajes, canales y timing.
- Acompañar lanzamientos de nuevas funcionalidades o productos.
- Velar por la correcta configuración y calidad de datos en la herramienta de engagement.
Requirements
- Estudiante avanzado de Economía, Finanzas, Estadística, Ciencia de Datos o carreras afines.
- Experiencia con herramientas de visualización de datos (Power BI, Tableau, Looker o similares).
- Buen manejo de SQL.
- Experiencia en roles vinculados a CRM, campañas o engagement en entornos digitales.
- Capacidad para interpretar datos y transformarlos en acciones concretas.
- Proactividad y mirada de negocio.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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