Senior Manager leading Microsoft Dynamics 365 CRM projects and driving strategic initiatives at PwC. Collaborating with clients and teams to ensure operational efficiency and excellence.
About the role
- Signature Customer Success Supervisor managing a high volume of smaller customer accounts in Ontario, CA. Driving satisfaction and retention to enhance customer loyalty and growth.
Responsibilities
- Manage a high volume of smaller customers
- Focus on driving customer satisfaction and retention at scale
- Leverage dashboards and reporting to support clients effectively
- Engage existing customers to enhance value and prevent churn
- Conduct periodic, mostly virtual customer check-ins and performance reviews
- Identify low-touch upsell opportunities and guide customers to resources for additional value
- Develop strategies for upselling / cross-selling opportunities to drive account growth
- Drive product adoption and educate customers on products and services
- Monitor customer health metrics to measure satisfaction and prevent churn
- Update UPS DRIVE with retention data, planning next steps for churn prevention / growth
Requirements
- 0–4 years in customer success, support, or related customer-facing roles
- SMB account management experience
- Ability to manage multiple customer engagements through strong organizational skills
- Data-driven mindset
- Excellent written communication skills
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Benefits
- Medical/prescription drug coverage
- Dental & Vision Benefits
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- Educational Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick/Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Manager leading Microsoft Dynamics 365 CRM software implementations for PwC's Business Application Consulting team. Collaborating with clients to achieve strategic objectives through technology and innovation.
Customer Satisfaction Representative enhancing customer experience while acting as a liaison between dealership and customers at Driveway. Focused on satisfaction improvement with strong communication skills required.
Junior CRM Analyst at Petz Holding supporting multichannel marketing campaigns and collaborating with various teams. Focused on data reporting, segmentation, and communication tools.
Senior Manager leading Client Success and managing key accounts for Metergy’s submetering services in North America. Collaborating with clients and internal teams to ensure strategic partnership and growth.
CRM Specialist managing and executing campaigns for Sicredi, focusing on profitability and customer retention. Collaborating with various teams to drive insights and improvements.
Especialista de CRM Analytics focado em otimização e performance de campanhas para associados do Sicredi. Buscando insights relevantes e evolução da performance em canal de CRM.
Consultant in Customer Engagement assisting clients with their questions and verification processes. Delivering services in a multinational work environment supporting UK business culture.
Customer Success Trainer creating and delivering coaching plans for Customer Success Managers. Collaborating with teams to improve client satisfaction and retention in a hybrid work environment.
Customer Engagement Analyst at fintech improving user activation and loyalty through multichannel campaigns. Collaborating with teams to design data - driven solutions and optimize customer lifecycle.