Customer Success Associate leading client engagement and satisfaction for nebulaONE. Collaborating across teams to address client needs and promote product value.
About the role
- Especialista de CRM Analytics focado em otimização e performance de campanhas para associados do Sicredi. Buscando insights relevantes e evolução da performance em canal de CRM.
Responsibilities
- Map, analyze and consolidate results from the existing campaign portfolio for members in the Personal segment, identifying opportunities for optimization, strategy evolution, and performance improvements.
- Generate actionable insights on coverage, effectiveness and campaign performance throughout the member lifecycle, ensuring communication reaches the right audience with the appropriate objective, via the most efficient channel and at the moment with the highest propensity to convert.
- Monitor and analyze the entire CRM campaign conversion journey, with an integrated funnel view across digital and physical channels, connecting relationship, activation and monetization efforts.
- Propose, design and oversee analytical models, A/B tests and experimentation strategies, focusing on efficiency, continuous learning and maximizing campaign results.
- Conduct advanced studies and analyses to identify and design growth paths, contributing to increased activation, loyalty and retention of members through communication channels.
Requirements
- Solid experience in data analysis and visualization, using tools such as SQL, Power BI, Python, SAS or similar, focused on generating insights and supporting decision-making.
- Proven experience in CRM, Growth or Digital Channels, with direct involvement in campaign analysis, operations and optimization, including management and analysis of mailings, segmentations and communication flows.
- Strong analytical ability and strategic mindset, results-oriented with the skill to connect data, member behavior and business objectives.
- Experience tracking performance indicators, conversion funnels and lifecycle metrics (activation, engagement, retention and monetization).
- Knowledge and practice in conducting A/B tests, experimentation and analytical modeling, with a focus on continuous learning and campaign efficiency.
- Collaborative, curious and proactive profile, comfortable working across areas (marketing, product, data, technology) and in multidisciplinary environments.
- Excellent communication and data storytelling skills, able to translate complex analyses into clear, practical and actionable recommendations for different audiences.
- Organization, autonomy and a strong sense of prioritization to operate in a dynamic environment with multiple demands and a focus on continuous improvement.
- Preferred: experience with CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Data Cloud or similar).
Benefits
- Fixed 14th and 15th salaries
- Profit-sharing / performance bonuses (depending on seniority)
- Health and dental plans with no copayment
- Wellness programs via Wellhub (formerly Gympass), including nutrition, psychology/counseling, occupational health, massage, running groups and local gym access
- Meal and food allowances – flexible percentage allocation between VA/VR cards, no copayment
- Extended maternity and paternity leave
- Childcare or nanny allowance for children up to 6 years and 11 months
- Assistance for children with disabilities, no age limit
- Life insurance
- Private pension plan up to 8% of salary
- Training platform – Sicredi Aprende, offering a variety of courses
- 40-hour work week – using a time bank system
- Remote work allowance (except for positions that are 100% on-site)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Client Relations Coach developing and supporting Customer Success Managers' performance in a hybrid role. Delivering training and quality assurance to ensure client success as part of a corporate team in Makati.
Senior Customer Success Manager at Genesys, advising customers to achieve their customer experience vision. Manage customer portfolios, strategies, and business outcomes with a focus on AI/Digital solutions.
Senior Manager leading Microsoft Dynamics 365 CRM projects and driving strategic initiatives at PwC. Collaborating with clients and teams to ensure operational efficiency and excellence.
Manager leading Microsoft Dynamics 365 CRM software implementations for PwC's Business Application Consulting team. Collaborating with clients to achieve strategic objectives through technology and innovation.
Customer Satisfaction Representative enhancing customer experience while acting as a liaison between dealership and customers at Driveway. Focused on satisfaction improvement with strong communication skills required.
Signature Customer Success Supervisor managing a high volume of smaller customer accounts in Ontario, CA. Driving satisfaction and retention to enhance customer loyalty and growth.
Junior CRM Analyst at Petz Holding supporting multichannel marketing campaigns and collaborating with various teams. Focused on data reporting, segmentation, and communication tools.
Senior Manager leading Client Success and managing key accounts for Metergy’s submetering services in North America. Collaborating with clients and internal teams to ensure strategic partnership and growth.
Consultant in Customer Engagement assisting clients with their questions and verification processes. Delivering services in a multinational work environment supporting UK business culture.