Senior Customer Success Manager leading government customer engagement for Virtru. Focusing on Indo - Pacific region and driving technology solutions for Defense & Intelligence customers.
About the role
- Product Group Manager overseeing customer engagement technology at Cencora, enabling seamless digital service experiences. Leading product vision and driving platform evolution for improved customer interactions.
Responsibilities
- Co-Own the customer channels product vision, roadmap
- Define and own the product vision and roadmap for all customer channels in partnership with the Senior Product Manager
- Standardizing, simplifying and streamlining our customer-facing system integrations
- Guide prioritisation between new capability, platform health, regulatory and security requirements, and long-term transformation initiatives.
- Support annual and multi-year planning by providing clear recommendations on where to invest, defer, or stop initiatives.
- Play a key role in re-platforming our existing customer portal
- Deliver a China-specific customer portal aligned to local market expectations and constraints
- Actively drive the shift towards digital self-service and real-time shipment tracking and visibility
- Lead the thinking on how AI can enhance customer-facing technology.
- Set standards for your team across customer-facing products in partnership with the Senior Director of Product Management
- Ensure the teams maintain clear, prioritised and complementary backlogs for each product
Requirements
- Bachelor’s degree in Business, Information Systems, Technology, Engineering or a related field, or equivalent practical experience
- Ownership of product vision, roadmap, and delivery in agile environments
- Experience with customer-facing technology such as portals, integrations, and self-service solutions that simplify complex workflows
- Experience leading platform migrations or major re-platforming modernization initiatives
- Exposure to AI-enabled customer experiences is a strong plus
- Experience working across regions (including China) is highly valuable
- Formal training or qualifications in product management, digital strategy, or technology leadership, such as SAFe Lean Portfolio Management
- Proven experience leading strategy, roadmaps and prioritization, including making investment and funding trade-offs across competing initiatives and across multiple customer-facing products.
- Adept use of insight and data to continually refine strategy, prioritisation, and investment decisions.
- Experience operating in large, global, and matrixed organisations, with exposure to regional or market-specific requirements.
- Experience overseeing or working closely with external delivery partners and suppliers, ensuring alignment to internal strategy and operating models.
Benefits
- Work with smart, committed people who care about doing the right thing
- Opportunity to play a foundational role in a re-imagined IT function
- Shape how customers experience our business globally
- Build customer experiences that are genuinely hard to leave
- Flexible and hybrid working arrangements in line with World Courier policies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Customer Success Manager focused on customer success for global Defense & Intelligence customers. Leading customer engagement and partnership opportunities in the Indo - Pacific region.
Senior Customer Success Manager leading government and partner - facing operations in Indo - Pacific region. Focused on driving success for global Defense & Intelligence customers with technology solutions.
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