Senior Technical Analyst Lead at Allianz delivering robust, scalable solutions in life insurance systems. Leading teams and ensuring technical alignment with business goals.
About the role
- Technical Support Expert specializing in hardware support and troubleshooting for payment devices. Responsible for client advocacy and ensuring timely resolution of technical issues.
Responsibilities
- Provide expert support for payment devices, printers, and related hardware
- Troubleshoot and resolve issues with payment devices, printers, scanners, and peripherals
- Configure and set up hardware devices, including connectivity via USB, Bluetooth, or Wi-Fi
- Guide clients through firmware updates, driver installation, and system compatibility fixes
- Diagnose connectivity and network issues
- Manage multiple tickets, prioritize workload, and ensure SLA compliance
- Communicate technical solutions clearly and empathetically to non-technical clients
Requirements
- 1 year of professional experience in customer success or related roles
- Experience in fintech or SaaS environments preferred
- Hardware troubleshooting and device configuration (payment devices, printers, scanners)
- Basic networking knowledge (LAN/WAN, IP addressing, connectivity tools)
- Familiarity with operating systems: Windows, Android, iOS
- Experience with CRM and remote support tools (Salesforce, TeamViewer, LogMeIn)
- Fluent in English and Spanish (written and verbal)
Benefits
- Food Vouchers: $1,500.00 MXN per month
- Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
- Work-Life Balance: Two days off per week
- Perks: Total Pass (gym membership), Career Development & Growth Opportunities
Job title
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