Account Representative managing sales strategies and customer relationships for folding carton and corrugated markets in the Midwest region. Driving growth through customer engagement and territory management strategies.
Responsibilities
Provide insights to Marketing to support strategic planning initiatives; ensure account plans align with broader divisional strategies and market positioning.
Implement, monitor, and refine account plans to maximize effectiveness, growth, and customer value.
Develop and manage a territory sales funnel focused on new folding carton business opportunities.
Establish and maintain multi-level customer relationships, ensuring regular engagement with decision-makers, influencers, and operational contacts.
Conduct ongoing discovery to understand customer operations, challenges, and packaging needs—identifying what constitutes true value for each customer.
Promote new product innovations, service offerings, and potential applications for our folding carton capabilities.
Maintain a disciplined call plan and adjust based on market conditions, customer needs, and growth objectives.
Monitor customer facilities for activity such as expansions, closures, equipment investments, business shifts, and volume changes.
Maintain detailed customer profiles, including share of business, product specifications, pricing, competitor activity, and performance metrics.
Identify prospective accounts and support acquisition-oriented discussions where appropriate.
Maintain current information regarding gross margins, competitive pricing benchmarks, and cost drivers in the folding carton industry.
Make informed pricing recommendations aligned with margin targets, value propositions, and competitive positioning.
Use CRM systems and reporting tools rigorously to deliver accurate sales forecasting, funnel analysis, and territory performance reporting.
Provide consistent, high-quality reporting on account activity, customer updates, and progress against account plans.
Partner with internal teams—Operations, Customer Service, Engineering, and Marketing—to bring forward customer-driven solutions.
Communicate critical account information to the organization to support operational readiness and strategic alignment.
Requirements
A 4-year college degree
3+ years of experience in folding carton manufacturing, corrugated packaging, or industrial B2B manufacturing environments
Demonstrated success in sales prospecting, new business development, and territory growth
Proven ability to manage complex sales development cycles and multiple concurrent customer projects
Familiarity with folding carton design, converting processes, food service/CPG packaging requirements, and paperboard substrates
Strong discipline with CRM tools, sales reporting systems, and data analysis to support accurate forecasting and strategic planning
Excellent communication, relationship-building, and strategic thinking skills.
Benefits
Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
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