Manager leading a team of Client Onboarding Specialists for Marsh Risk. Overseeing operations and driving efficiencies while fostering relationships with stakeholders in London or Norwich.
About the role
- Customer Onboarding Specialist supporting customer success and education at health practice management software company. Role involves onboarding programs and addressing client inquiries.
Responsibilities
- Drive customer adoption through onboarding and education programs
- Address inbound lead and customer questions about our platform’s features
- Contribute to achieving ambitious adoption & retention goals
- Maintain alignment with the larger Customer Success team and other internal stakeholders
- All Other duties as assigned
Requirements
- 2+ years of experience in customer support or service industry, serving a diverse and professional customer base
- Bachelor’s degree from an accredited college/ university or equivalent experience.
- Exceptional verbal communication skills and confidence in speaking
- A sense of urgency to complete work efficiently and accurately
- Comfortable with ambiguity to determine the best solution for our customers
- Comfortable with managing a large number of computer-based programs, applications, and toolsets simultaneously to perform job duties (e.g., Slack, Notion, Zendesk, Google Docs, OnceHub)
Benefits
- Privatized Medical, Dental & Vision Coverage
- Work From Home stipend
- Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
- Monthly Meal Reimbursement
- Holiday Bonus, 15-day Aguinaldo
- Hybrid Work Schedule & Catered Lunch
- A relocation bonus for candidates joining us from a different city
- Employee Resource Groups (ERGs)
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