Customer Onboarding Specialist at Salonkee leading client onboarding and providing software training. Collaborating with sales, support, and product development for seamless customer experiences.
About the role
- Onboard new customers as a Customer Onboarding Specialist at Salonkee. Collaborate with Sales, Support, and Product Development for a seamless customer experience.
Responsibilities
- You shape the onboarding experience: You guide new customers from contract signing through to a successful go-live.
- You stay involved after training: During the first weeks you are the main point of contact and actively support customers as they begin using the software.
- You advise our customers on the optimal use of our tools — with the aim of simplifying their daily work, digitizing processes and creating real added value.
- You plan and organize your week independently, prepare accounts and keep track of your outstanding to-dos — whether working on the road or coordinating with the team.
- You are our link: You work closely with Sales, Support and Product Development to ensure a seamless customer experience.
Requirements
- You enjoy working with people, explain things patiently and quickly build rapport with a wide range of personalities — from single studios to multi-location businesses.
- Structure and personal responsibility come naturally to you — you know how to organize an efficient day in the field.
- You speak fluent German, can communicate in English and are willing to learn a digital product (CRM experience is a plus).
- You have a driver's license, enjoy traveling — and are excited to help us digitize the beauty industry.
Benefits
- Competitive compensation: fixed salary plus bonus — your success pays off!
- Company car: also available for private use — comfort wherever you are.
- Flexibility: trust-based working hours and full freedom to plan your own time.
- Memorable highlights: summer parties, winter celebrations and regular team events to strengthen team spirit.
- Inspiring work environment: modern design office, dog-friendly and with a feel-good atmosphere.
- Onboarding: structured onboarding process — for you too.
- Tax-free benefit: as part of the Salonkee team you receive €50 tax-free credit each month via Probonio — use it however you like.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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