Team Manager overseeing Customer Onboarding for Skimmer’s larger and strategic clients in B2B SaaS. Driving team performance and customer retention through effective onboarding strategies.
About the role
- Customer Onboarding Specialist supporting a growing user base in Latin America. Focusing on providing exceptional onboarding experiences through structured implementation journeys.
Responsibilities
- Lead and deliver Enterprise onboarding from kickoff to go-live
- Guide customers through configuration and best-practice setup (customer executes, you advise)
- Run structured onboarding sessions (kickoff, configuration, enablement, go-live)
- Drive progress, remove blockers, and keep onboarding on track
- Deliver user enablement and training for key stakeholder groups
- Provide ongoing guidance and flexible support based on customer needs
- Partner closely with Enterprise CSMs to ensure a smooth handover and long-term success
- Improve onboarding materials, templates, and internal ways of working
- Collect insights and feedback to continuously improve the Enterprise onboarding experience
Requirements
- Experience in onboarding and technical customer support in the SaaS industry
- Experience in the HR industry
- A hobby "tech-savvy" person
- A ping pong professional 🏓... we're kidding! But we do like to play.
Benefits
- Development opportunities 🏃🏻♂️
- The opportunity to work with the Market's best product ✨
- Be part of a great team 💕
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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