Client Onboarding Specialist supporting customers through the onboarding journey from application to settlement at Shift. Assess applications, make credit decisions, and align products to customer needs.
About the role
- Customer Success Manager responsible for onboarding and training new clients in automotive software solutions. Ensuring high-quality support and software optimization with proactive problem-solving.
Responsibilities
- End-to-end onboarding: You are responsible for the successful implementation of our dealer tool for new customers, conduct training sessions, and ensure that all features are used optimally.
- High-quality support: Using HubSpot CRM, you do more than process customer inquiries — you resolve them with technical depth and foresight.
- Product configuration: You independently perform the necessary settings in the dealer tool to tailor the software precisely to the customer's needs.
- Knowledge transfer: You document best practices and maintain our knowledge base to sustainably secure service quality.
- Strategic consulting: You conduct solution-oriented conversations by phone and help customers digitize their processes with our support.
Requirements
- Relevant experience: You have a background in customer support, account management, or a consulting-intensive service role.
- Confident presence: You are a strong communicator with an excellent command of German and project calm competence even in complex situations.
- Solution-oriented approach: You think proactively and strive to resolve inquiries completely on the first contact.
- Strong IT user skills: You are proficient with modern CRM systems (ideally HubSpot) and quickly navigate software interfaces.
- Structure & precision: You work conscientiously and value clear documentation.
Benefits
- Long-term prospects: A permanent employment contract with an established, owner-managed IT company.
- Professional tools: High-quality Apple hardware and state-of-the-art software infrastructure for efficient work.
- Structured onboarding: We invest in you and provide intensive preparation on our products and processes.
- Responsibility: A working environment where your expertise is valued and you have direct impact on customer satisfaction.
- Central location: A modern workplace with excellent accessibility.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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