Assistant Director overseeing programs at Shelter House in Virginia. Responsible for service delivery and team management in addressing domestic violence issues.
Responsibilities
Supervise the case management team, composed of 2 Case Managers and a Housing Locator, in the provision of trauma-informed, client-driven approach in all facets of daily work (crisis calls, completing safety plans, court accompaniment, etc.)
Provide comprehensive case management services to a reduced caseload of shelter households
Oversee client services for Artemis House Region 1 and collaborate with Artemis House Region 3 staff to accept clients into the Region 1 shelter facility
Provide leadership, direction, and oversight for service delivery to program participants
Demonstrate an understanding of trauma-informed services and the unique needs of clients experiencing domestic violence
Support staff in delivering complex case management for cases that demand higher level solutions
Ensure that services are implemented in accordance with agency philosophy, best practice, grant and contract requirements and all applicable federal, state and local regulations
Meet with clients as needed to address any concerns/issues related to their stay and to provide a safe and comfortable environment
Conduct in-depth intake to include safety planning and risk assessments for all clients entering Artemis House Region 1 (as a backup when Case Manager is unavailable)
Manage the overall input and accuracy of data stored in the domestic violence client tracking system (VADATA, DVHD)
Conduct file and data reviews and ensure proper documentation of services provided to clients
Provide coaching and professional development to direct reports through regularly scheduled one on one meetings and evaluations
Verify and approve staff timesheets and leave requests
With Director of Artemis House Region I, develop new program initiatives and recommendations based on program outcomes and needs
Collaborate with community partners and service providers to meet the needs of client population
Serve in an on-call capacity to help staff address crisis issues
In collaboration with the Division Director, will support and play an active role in the hiring and onboarding process
Ensure compliance with all agency policies
Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
Perform other duties deemed necessary to support the program and agency
Requirements
A bachelor's degree in human services/ related field or commensurate experience
3+ years of experience working with victims of domestic violence and sexual assault.
3+ years of program and staff management
Strong public speaking and communication skills
Strong written communication skills
Ability to prioritize competing priorities and make sound judgements
Valid Driver’s License
Willingness to work evenings and weekends when needed
Benefits
Medical, Dental & Vision Insurance
401K contributions with a 4% employer match
13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
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