Oversee core People lifecycle and payroll processes at 10x Banking. Collaborate with teams for compliance and efficiency across UK and Australia operations.
About the role
- People Services Specialist providing HR support and handling inquiries in Gdańsk. Ensuring smooth service delivery and maintaining employee data accuracy within the HR function.
Responsibilities
- Respond to employee and manager inquiries regarding HR policies, procedures, and systems (via email, phone, or internal platforms)
- Provide guidance on topics such as leave management, benefits, payroll, onboarding, and employment verification
- Document and track all inquiries in the HR ticketing system, ensuring timely resolution or escalation
- Support administrative processes including contract generation, data entry, and employee records maintenance
- Assist in onboarding and offboarding activities in line with internal procedures and legal requirements
- Coordinate with payroll and benefits teams to ensure accurate processing of employee data
- Maintain and update employee information in HRIS (SuccessFactors)
- Perform routine data audits to ensure data integrity and compliance
- Provide first-level interpretation of HR policies and procedures
- Escalate complex or sensitive cases to Tier 2 or HR Business Partners as appropriate
- Identify recurring issues and suggest improvements to processes and knowledge base content
- Participate in team meetings and contribute to service delivery enhancements
Requirements
- Fluency in English, written and spoken
- Proficiency in SuccessFactors, ServiceNow and Microsoft Office
- Strong organizational skills, customer focus, and attention to detail
- Ability to handle confidential information and resolve cases independently
- experience in HR operations or shared services
- Solid understanding of employee lifecycle processes and knowledge of relevant labor regulations
Benefits
- Private medical care
- Life insurance package
- Sports card
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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